Telecoms and IT in Pakistan
Tuesday, March 15, 2005
 
DVcom dishonesty
We have several independent reports of DVcom overcharging customers of its BIGtime calling card.
In one, early, instance the IVR indicated at authentication that 15 minutes of talk time was available, however the clients watch reported that only 12 minutes were allowed.
More recently the IVR is more honest, but this means that the advertised rates are wrong. Whereas the newpaper advert claims that calls to the USA or UK are Rs4.99 per minute, actual charges are an amazing Rs9 to Rs10 per minute. DVcom sales staff claim that there are taxes (sound fair) and call setup charges (not fair as this is not mentioned anywhere in the advertising).

We would suggest that DVcom are thieves.

- posted @ Tuesday, March 15, 2005
Comments:
Assalam-u-alaikum the mail and the answer to the comment posted by dvcom employee is absolutely right to the best of my knowledge cuz i was also there regular customer but not now.the rates to US and UK are the same as mentioned by him.but there is one big thing hidden in the scenario and its that that i have a really bad experience with there 1000 rupees cards,i got two bad experiences and these are that when i used the card and when there is some balance left the other day its compelety gone,the employees than use the card number and finish up the remaining balance.normally if you use a bigtime card there is about 5 rupees left but when the employees finish up the remaining balance there is not even a single rupee left and for that very reason due to their steeling away the balance i have shifted to callmate tellips which have got a better srvice with full reliability.so please anybody reading please be aware of the huge sum bigtime cards
# posted by Anonymous Anonymous : Monday, May 2, 2005 at 4:30:00 AM GMT+5
 
Assalam-u-alaikum the mail and the answer to the comment posted by dvcom employee is absolutely right to the best of my knowledge cuz i was also there regular customer but not now.the rates to US and UK are the same as mentioned by him.but there is one big thing hidden in the scenario and its that that i have a really bad experience with there 1000 rupees cards,i got two bad experiences and these are that when i used the card and when there is some balance left the other day its compelety gone,the employees than use the card number and finish up the remaining balance.normally if you use a bigtime card there is about 5 rupees left but when the employees finish up the remaining balance there is not even a single rupee left and for that very reason due to their steeling away the balance i have shifted to callmate tellips which have got a better srvice with full reliability.so please anybody reading please be aware of the huge sum bigtime cards
# posted by Anonymous Anonymous : Monday, May 2, 2005 at 4:37:00 AM GMT+5
 
Hi...As employee of DV com said that 10% withholding tax is applicable on calling cards. He is quite right in saying that. But the other thing that 16.5% sales tax is applicable is not true. Infact only 15% sales tax is applicable. So DVcom can not justify its extra deduction by quoting the false tax rate. I hope they will soon take notice of it. Thanx
# posted by Anonymous Anonymous : Tuesday, June 7, 2005 at 10:10:00 AM GMT+5
 
hello all
let me clarify the situation of taxes:

As per government rules, the advanced income and sales taxes are 10% and 15% respectively. The taxes are however cummulative, that is, first 10% and then 15% on this 10% so effectively it comes out to be 26.5% as follows:

If the call is of Rs=4.99/min then
Advanced Income Tax=0.499 and
Sales Tax = (4.99+0.499)x15%=0.82335
and the effective taxes sum up to 26.5%

So
Total deduction=0.99+0.499+0.82335=6.31235

Hope this clarifies the situation
A BigTime fan
# posted by Anonymous Anonymous : Thursday, June 16, 2005 at 11:50:00 PM GMT+5
 
We have been seeing commercials on tv for a long time, whereby gifts were to be given to used big time cardholders on oct 5 2005. Where are these? No card numbers of winners were published in the press. Another dishonesty? I would rather bang my head against a wall than try the boasted 24 hour help line- you can NEVER get through to anyone.
# posted by Anonymous Anonymous : Friday, October 7, 2005 at 2:40:00 PM GMT+5
 
Tried DVcom website? go to dv.com.pk and you would find the site on its knees. The latest that it offers is that dvcom's limited mobility services shall commence within the first half of 2005! DVcom dont rip away our money. big time cards give no information as to how one may transfer remaining balance from an old card to a new card, unlike other cards e.g PTCL. So one ends up losing that balance. Thieves DVcom?
# posted by Anonymous Anonymous : Friday, October 7, 2005 at 2:59:00 PM GMT+5
 
A brand is all about trust and credibility, where are those two things? totally missing ? so it mean DVCOM would never be able to become a stronger brand as acclaimed by Mr. Tahir Khan and Mr. Wassay.

Regards,

ZN.
# posted by Anonymous Anonymous : Saturday, February 18, 2006 at 2:58:00 PM GMT+5
 
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7 Comments:

Assalam-u-alaikum the mail and the answer to the comment posted by dvcom employee is absolutely right to the best of my knowledge cuz i was also there regular customer but not now.the rates to US and UK are the same as mentioned by him.but there is one big thing hidden in the scenario and its that that i have a really bad experience with there 1000 rupees cards,i got two bad experiences and these are that when i used the card and when there is some balance left the other day its compelety gone,the employees than use the card number and finish up the remaining balance.normally if you use a bigtime card there is about 5 rupees left but when the employees finish up the remaining balance there is not even a single rupee left and for that very reason due to their steeling away the balance i have shifted to callmate tellips which have got a better srvice with full reliability.so please anybody reading please be aware of the huge sum bigtime cards

By Anonymous Anonymous, at Monday, May 2, 2005 at 4:30:00 AM GMT+5  

Assalam-u-alaikum the mail and the answer to the comment posted by dvcom employee is absolutely right to the best of my knowledge cuz i was also there regular customer but not now.the rates to US and UK are the same as mentioned by him.but there is one big thing hidden in the scenario and its that that i have a really bad experience with there 1000 rupees cards,i got two bad experiences and these are that when i used the card and when there is some balance left the other day its compelety gone,the employees than use the card number and finish up the remaining balance.normally if you use a bigtime card there is about 5 rupees left but when the employees finish up the remaining balance there is not even a single rupee left and for that very reason due to their steeling away the balance i have shifted to callmate tellips which have got a better srvice with full reliability.so please anybody reading please be aware of the huge sum bigtime cards

By Anonymous Anonymous, at Monday, May 2, 2005 at 4:37:00 AM GMT+5  

Hi...As employee of DV com said that 10% withholding tax is applicable on calling cards. He is quite right in saying that. But the other thing that 16.5% sales tax is applicable is not true. Infact only 15% sales tax is applicable. So DVcom can not justify its extra deduction by quoting the false tax rate. I hope they will soon take notice of it. Thanx

By Anonymous Anonymous, at Tuesday, June 7, 2005 at 10:10:00 AM GMT+5  

hello all
let me clarify the situation of taxes:

As per government rules, the advanced income and sales taxes are 10% and 15% respectively. The taxes are however cummulative, that is, first 10% and then 15% on this 10% so effectively it comes out to be 26.5% as follows:

If the call is of Rs=4.99/min then
Advanced Income Tax=0.499 and
Sales Tax = (4.99+0.499)x15%=0.82335
and the effective taxes sum up to 26.5%

So
Total deduction=0.99+0.499+0.82335=6.31235

Hope this clarifies the situation
A BigTime fan

By Anonymous Anonymous, at Thursday, June 16, 2005 at 11:50:00 PM GMT+5  

We have been seeing commercials on tv for a long time, whereby gifts were to be given to used big time cardholders on oct 5 2005. Where are these? No card numbers of winners were published in the press. Another dishonesty? I would rather bang my head against a wall than try the boasted 24 hour help line- you can NEVER get through to anyone.

By Anonymous Anonymous, at Friday, October 7, 2005 at 2:40:00 PM GMT+5  

Tried DVcom website? go to dv.com.pk and you would find the site on its knees. The latest that it offers is that dvcom's limited mobility services shall commence within the first half of 2005! DVcom dont rip away our money. big time cards give no information as to how one may transfer remaining balance from an old card to a new card, unlike other cards e.g PTCL. So one ends up losing that balance. Thieves DVcom?

By Anonymous Anonymous, at Friday, October 7, 2005 at 2:59:00 PM GMT+5  

A brand is all about trust and credibility, where are those two things? totally missing ? so it mean DVCOM would never be able to become a stronger brand as acclaimed by Mr. Tahir Khan and Mr. Wassay.

Regards,

ZN.

By Anonymous Anonymous, at Saturday, February 18, 2006 at 2:58:00 PM GMT+5  

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